Production Support Analyst- Leading Insurance Company!

Company Name:
The Bowdoin Group
About the Role:
This person will manage all activities for maintenance & enhancement requests, as well as small project activities, for applications that support the client's business units. This includes supporting the following types of requests: bugs, enhancements, major incidents, access requests, audit inquiries, disaster recovery, & project transitions.
Interviews users to collect information about problems
Identifies, evaluates, & validates issues, appropriately escalating to management
Participates & provides input for problem resolution & root cause review
Develops workarounds as solutions or short-term fixes
Manages intake queues and monitors system activities
Develops and maintains all support documentation
Manages all tasks associated with project transitions
Maintains a high degree of business functional knowledge & current technologies
Provides Input into M&E budget management and business priorities
Provides information to satisfy requests from Audit & Compliance
Participates in Disaster Recovery events
Works with the business units to ensure that technical solutions comply with regulatory requirements
3+ years of experience in an analyst role working in a business role using web, mainframe, or client server applications
Must have strong customer service, analytical, & problem-solving skills
Communicates effectively to both technical & non-technical stakeholders
Must be able to work independently & apply analytical skills to drive issue identification, escalation, resolution & closure
Ability to be flexible & participate in an on-call rotation program to support critical applications
Familiarity with Microsoft SQL & XML code a plus
Previous exposure to Web Applications and/or Client Server Applications also a plus
If interested in learning more or to apply please call Colleen at
(781) 263-5233
or email at

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.