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Production Support Analyst- Long Term Contract!

Company Name:
The Bowdoin Group
About the Role:
This person will manage all activities for maintenance & enhancement requests, as well as small project activities, for applications that support the client's business units.
Responsibilities:
Interviews users to collect information about problems
Identifies, evaluates, & validates issues, appropriately escalating to management
Participates & provides input for problem resolution & root cause review
Develops workarounds as solutions or short-term fixes
Manages intake queues and monitors system activities
Develops and maintains all support documentation
Manages all tasks associated with project transitions
Maintains a high degree of business functional knowledge & current technologies
Provides Input into M&E budget management and business priorities
Provides information to satisfy requests from Audit & Compliance
Participates in Disaster Recovery events
Works with the business units to ensure that technical solutions comply with regulatory requirements
Qualificiations:
2+ years of experience in an analyst role working in a business role using web, mainframe, or client server applications
Experience with Microsoft SQL required, XML code is a plus
Previous exposure to Web Applications and/or Client Server Applications also a plus
If interested in learning more or to apply please call Colleen at
(781) 263-5233
or email at

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